At Vendora, our priority is the safety of both our buyers and sellers. The smart filters we use in the chat are designed to protect you from scams and other malicious activity.
If our filters detect a message that violates the platform’s Terms of Use or puts a user at risk, it is automatically blocked. The most common reasons why messages are blocked include:
- Communication outside the platform:
If you try to move your conversation with another user outside the platform, your message will be blocked. This helps keep you safe and ensures that communication stays within the tools we provide. Messages that contain contact details or propose ways to communicate outside Vendora chat are blocked only before a buyer has made a payment. - Unsafe transaction:
Your message will be blocked if you attempt to make a purchase outside the “Buy via Vendora” service. We do this to combat scams on our platform and to ensure that all transactions remain safe. Read more about “Buy via Vendora.” - Inappropriate behavior:
If your message is offensive or contains inappropriate content, it will be blocked. Our goal is for everyone to have a pleasant experience on Vendora. - Spam content:
If your message promotes another business, it will be blocked. Vendora is intended solely for buying and selling between its users, not for advertising external businesses.
If your message was blocked by mistake, don’t worry! Try rephrasing it and sending it again. If the issue continues, our customer support team is here to help you. We’ll be happy to assist!
Please note that repeated violations may lead to your account being restricted. Our aim is to maintain a safe and enjoyable community for all our members.