The Law Enforcement Guidelines set out the terms of Vendora’s process for responding to law enforcement requests for information. Any request we receive from law enforcement must comply with these terms. Law enforcement officials may contact us regarding these guidelines at: legal@vendora.gr .
- Vendora BV is responsible for information requests
Vendora BV is a company registered and based in the Netherlands, which provides services for purchasing selected products to its users within the European Union. Vendora BV, as data controller, handles all data disclosure requests from law enforcement authorities relating to user or transaction information. Therefore, all requests for information must be addressed to Vendora BV, even if we have a local presence in the country from which the requesting law enforcement authority originates. We will not provide any information if the request is not addressed to Vendora BV.
- Information stored by Vendora BV
Protecting the privacy and personal data of our users is extremely important to us. However, we will support law enforcement authorities to the extent we are able and required to do so. We may not have the requested information or may not have it fully stored in our system. For example, card payment details are not stored by Vendora and we can only provide authorities with fragmented financial data (such as the last 4 digits of a card number), which we receive from our payment service provider.
More information about the personal data we collect and store can be found in our Privacy Policy. In general, we will respond to valid and properly communicated requests, to the extent permitted by our Terms and Conditions, Privacy Policy and applicable law.
- Requests from Dutch law enforcement authorities
We ask the Dutch authorities with supervisory and investigative powers to provide us with a warrant, court order or other legally binding order to provide a user’s personal data. All conditions listed in section 5 must be met before we can provide the requested information.
- Requests from law enforcement authorities outside the Netherlands
Law enforcement authorities outside the Netherlands may submit a request under the European Investigation Order (EIO) and the Mutual Legal Assistance Treaty (MLAT) or issue a Letter of Legal Assistance, as appropriate, to the Dutch authorities.
- What information should be included in the request?
We will only process requests addressed to Vendora BV. Requests addressed to local Vendora entities or Vendora services will not be considered.
Additionally, we will only process requests that meet the following requirements. The request must be in formal written form, in PDF format, and include:
- The clear legal basis for the request and a (brief) summary of the investigation
- A clear description of the natural or legal person whose information is being requested. Note: We can only identify users in our system if we have specific information, such as a username, full name, or email address.
- A clear outline of the specific data required for the investigation and the period in which the information is sought. The request for “all of this user’s data” is not specific enough
- The expected response time frame. Note: It may take time to gather information, especially if the request is broad in scope.
- The name of the competent authority, the name, badge/identity number and signature of the responsible agent or officer, as well as the email address and a direct contact number
Please be as specific as possible and remember that all requests for information must be reasonable, proportionate and necessary for the stated purpose.
- Where should you send your request?
If the law enforcement authorities are located in the Netherlands, please send your request to:
legal@vendora.gr or to the address:
Vendora BV
Postbus 1362
1300 BJ Almere
Countries within the EU:
Submit your request through the official channels of Europol, Interpol or judicial authorities.
Non-EU countries:
International Legal Assistance Request (ILOR) issued by a competent prosecution authority or Court to:
Ministry of Justice in The Hague – Office for International Legal Assistance in Criminal Matters
Ministerie van Justitie
Afdeling Internationale Rechtshulp in Strafzaken (AIRS)
Postbus 20301
2500 EH Den Haag
- Important details
Please note the following:
- Our Customer Service Team is not authorized to disclose information over the phone or email outside of the process outlined in the Guidelines above.
- We will only respond to requests that comply with these Guidelines.
- We reserve the right to notify our users of a request unless providing such notice is prohibited by law.
