If you receive an item through BOX NOW and want to return it, the process is as follows:
Return procedure
- Initiate a return via the platform – select one of the available reasons (“Significantly different from description or Damage during transportation” / “No longer needed”).
- Wait for approval from the seller – he can accept or reject the request.
- Generate a return voucher :
- If the costs are covered by the seller → the seller issues a return voucher and you receive it automatically on the platform.
- If the costs are borne by you → you pay and issue a return voucher through the automatic process in the system.
- Pack the item securely and take photos/video of the product and packaging before shipping. Be sure to write the shipping number and “Vendora” on the package .
- Drop off the shipment at the BOX NOW machine by entering the tracking code from Vendora.
- Wait for the seller to receive and confirm the return – once they confirm that everything is fine with the item received, the refund will be released to you.
Who bears the transportation costs?
- Significantly different from the description / Damage during transportation → Return costs are borne by the seller.
- No longer necessary → Return costs are borne by you.
- Damage during shipping → If the seller wants the product back, he covers the return costs.
Important notes
- Keep all packaging materials until the case is resolved.
- Act quickly – BOX NOW has deadlines for damage claims.
If you cannot reach an agreement with the seller, the case is transferred to the Vendora team for mediation.
Still have questions or need help from Vendora’s support department? Send us a message.
