Terms of Use

Welcome to Vendora!

Last updated: 24 November 2022

These Terms of Use (or “Terms”) govern all legal relationships arising out of your use of our Services as described below. Please read these Terms carefully before using the Services. Your access to and use of the Services is subject to your acceptance and compliance with these Terms. By accessing or using the Services you agree to be bound by these Terms. If you disagree with any part of these Terms, please do not use the Services.

Please note that you must be over 18 years of age to use the Services.

Whenever the Terms contain the words “we” or “our” refer to Vendora.

1.Definitions:

The following words have the following meanings in these Terms whenever used with a capital first letter:

matter means the object(s) refers;

Account	means the account required to be created by the User in order to use the Services, upon creation of which the User must accept these Terms;
Advertisement(s)	means any advertisement posted on the Website;
Buyer	means the person who creates an account on the Website for the purpose of purchasing Items;
Clause	means the clauses contained herein;
Shipping Services (Courier)	means the services offered to Users by Vendora’s cooperating shipping providers and/or shipping providers supported by our platform (couriers) under the respective terms and conditions applicable to each provider, which the User must read before using the Shipping Services. These services may be used by the Seller and the Buyer for the dispatch/receipt of the Item upon agreement between them. For any additional information, please contact customer service by sending an e-mail to support@vendora.gr or support@vendora.cy.
Escrow & Payments Application (EPA)	means the application offered to Buyers/Sellers through the Website to safeguard transactions between them against fraud and/or any other malicious action, as detailed in Clause 5;
Escrow Wallet	means an escrow account created for the purpose of using the EPA, into which the Purchase Consideration is provisionally deposited by Buyer until released into the Vendora Seller Wallet;
Framework Agreement	means the general conditions governing the use of the Mangopay Payment Service;
Subject	to which the Advertisement(s)
KYC identification	means the process of identifying the Buyer’s data as set out in Clause 6;
Mangopay	means the provider of the Payment Services, namely MANGOPAY S.A., an issuer of Electronic Money, licensed in Luxembourg by the Financial Sector Oversight Committee under reference number 3812 and authorized to carry out its activities in all Member States of the European Union, with registered office at Amélie Avenue, no. 2, L-1125, Luxembourg, registered in the Luxembourg Trade and Company Register under number B173459. Mangopay is included in the list of electronic money institutions, available here. For the avoidance of doubt, no Payment Service is provided by Vendora;
Payment Profile	means the profile required to be created on the first use of the EPA, by both Seller and Buyer to execute payment and complete the transaction between them. The Seller and/or the Buyer must complete as many personal details as required. This profile is henceforth used by the Seller and/or Buyer for any future payment through the EPA;
Payment Services	means the services offered to Users by Mangopay under the terms and conditions included in the Framework Agreement, which the User must read before using the Payment Services. For any additional information, please contact customer service by sending an e-mail to: support@vendora.gr or support@vendora.cy
Purchase Price	means the amount paid by the Buyer to the Seller in accordance with these Terms;
Seller	means the person who creates an account with Vendora for the purpose of posting Ads and selling Items;
Services	means any service provided directly or indirectly by Vendora and/or its legal representatives, agents and employees, including the use of the Site and the Escrow and Payment Application (EPA);
User	means any person who either visits the Website or makes use of the Services for any purpose, including Sellers and Buyers;
Vendora	means the private capital company under the name “Vendora.gr”, established and governed by the laws of Greece, with registered office at Odysseas Androutsou Street, no. 35, Athens, Greece,
Vendora wallet	means the online bank account created by the User before using the EPA Payment Services;
Website	means this website, owned and operated by Vendora, through which we provide our Services to Users.

2. Registration

2.1. The User is entitled to create an Account with Vendora by completing the registration form available on the Website. In order to use the Services, creating an account is necessary. Vendora reserves the right to reject requests to create an Account, at its sole discretion and without incurring any liability.

2.2. The registered User is solely responsible for the security of his/her passwords and Account in general. The personal data entered by the User for the Payment Profile must be accurate, up-to-date and true. The registered User is fully responsible for any action that takes place through their Account and Vendora bears no responsibility.

2.3. The User must promptly notify us in case he/she becomes aware of any unauthorized use of his/her Account or any breach of its security. If the User wishes to delete his/her Account, he/she may choose to delete his/her account or contact Vendora at: support@vendora.gr or support@vendora.cy.

3. Services

3.1. Vendora acts as a passive means for your online distribution and publication, while providing the ability to promote Ads for a fee. We recommend an online intermediary hosting provider, offering the User an online exchange platform, i.e. the Website, through which Users can buy or sell Items.

3.2. Regarding the promotion of Ads, the User may choose the duration of promotion, however the price for this service is non-refundable in case of deletion of the Ad before the expiration of the selected time for the following reasons:

• direct sale of the Item;
• withdrawal of the Ad by the User
• the Item and/or the Ad violate the terms and conditions of sale
• the User has been disqualified due to violation of the set terms and conditions of sale.

More detailed information regarding the promotion of Classifieds for a fee can be found here.

3.3. Under no circumstances shall Vendora enter into any transaction, directly or indirectly, nor shall it bear any liability for such transactions. Buyers, Sellers and any party to any transaction are solely responsible for the transactions they enter into with each other through the Website. Vendora does not transfer ownership of the Items from the Seller to the Buyer. Therefore, the User acknowledges and accepts that Vendora bears no responsibility, and (the User) is not entitled to assert any claim (whether contractual, civil or criminal, indirect or incidental) against Vendora as a result of any dispute, act or omission, related to the negotiations, conclusion, validity or performance of any agreement or contract between the Seller and the Buyer; and in general any dispute arising from the relationship between the Seller and the Buyer.

3.4. Subject to applicable law, Vendora shall not be liable for the conduct of a User when using the Services. Vendora is not responsible for improper execution or inability to execute transactions by Users.

3.5. Vendora does not provide Payment Services under any circumstances. Payment Services are provided by Mangopay. By accessing the Payment Services, the User accepts the Framework Agreement which can be found on Framework contract. If the User does not accept their commitment to the Framework Agreement, they will not be allowed to use the EPA as described in Clause 5. For any further information, please contact customer service by sending an e-mail to: support@vendora.gr or support@vendora.cy.

3.6. To better serve Users, Vendora supports and/or cooperates with various shipping providers (couriers). Vendora does not provide any Shipping Services and therefore bears no responsibility regarding shipments. Shipping Services are provided by our partner providers. By accessing the Shipping Services, the User must accept the terms and conditions of each provider, which can be found here.

4. Terms of publication

4.1. The User acknowledges and accepts that the Items published on the Website must be freely tradable and free from any encumbrance. Indicatively and not restrictively, the User is prohibited from publishing Ads for the sale and purchase of pornographic material, drugs and other illegal substances, pharmaceutical products, weapons, human organs, stolen and contraband items, banking products, money, ancient objects, items related to gambling and betting, etc.

4.2. In case Vendora becomes aware of the publication of any Classifieds for the sale and purchase of illegal items, such Classifieds will be deleted immediately, without prejudice to any other legal rights against the User who posted such Ads.

4.3. At Vendora we make an effort to ensure that the Items posted on our Website are not illegal. Otherwise, we declare that we bear no responsibility and waive any relevant claim in case the Items published on our Website are illegal.

4.4. Advertisements intended for advertising purposes are prohibited. The Ads should aim at the sale and purchase of the Items. Once an Item is sold, the User must promptly withdraw the relevant Ad from the Website.

5. Escrow & Payment (EPA) Application

5.1. In order to safeguard the transactions that take place between the Seller and the Buyer from fraud and/or any kind of malicious action, Vendora provides the User with the Escrow and Payment Application (EPA). User hereby acknowledges and accepts the EPA Terms of Operation and all rights and obligations thereunder.

5.2. Payment of the Purchase Price is made solely through the use of EPA whether delivery of the Item is made by shipment or delivered directly by Seller to Buyer.

5.3. In order to use our Services, both the Buyer and the Seller must have or create a Payment Profile, each filling in as many personal information as required. In case the delivery of the Item is made by shipment, Vendora offers Shipping Services, in cooperation with various providers (couriers). In order to make use of this service, it is necessary that the Item to be delivered meets the conditions set by law, these Terms and the terms of use of the shipping provider chosen. More information about the Shipping Services, the providers, the costs and the respective terms and conditions of the shipping service can be found here.

5.4 . More information on the exact payment procedure depending on the shipping method of the Item, as well as the refund procedure can be found here.

5.5. In the event of a dispute arising between a Seller and a Buyer regarding the sale of the Item, the parties will negotiate in good faith to resolve their dispute amicably. If Buyer and Seller are unable to resolve their dispute, they may seek Vendora’s advice Upon their request, Vendora will endeavor to assist them in resolving their dispute in good faith and solely on the basis of our policy. Vendora does not judge with respect to legal issues or claims. We are under no obligation to resolve any dispute. Until any dispute is settled, the Consideration shall remain reserved by Vendora.

6. Release of purchase price

6.1. Upon completion of the EPA transaction as described in Clause 5, Seller activates the payment process by entering the payment amount and bank account information of its choice. In case the Seller wishes to redeem the Purchase Price for the first time, he/she must be identified (the “KYC Identification”). For this purpose, he/she shall submit his/her identification documents, including copies of his/her identity card or passport. The documents must be valid and not expired. More information regarding these documents can be found here.

6.2. In case the KYC Verification is achieved, the Purchase Price released into the Seller’s Vendora Wallet will be available for redemption. Otherwise, if KYC identification is not achieved, the Seller will be notified of the reason for the failure and may resubmit the relevant documents.

6.3. In the event that, upon release of the Purchase Price to the Vendora Wallet of the Seller, the Seller wishes to withdraw and/or transfer to a personal bank account an amount from the Vendora Wallet, a small amount will be withheld as commission for the Services provided through Vendora.gr. More details on the commission amount can be found here.

7. Information provided by the User

7.1. The User is solely responsible for the information, data and content generally provided or published on our Website, including but not limited to texts, photographs, images and graphics posted on the Website (hereinafter referred to as the “Content”). Vendora is not responsible and waives all claims to such Content.

7.2. The User acknowledges and accepts that the content posted on the Website:

A. it will be true, accurate and up to date;

B. it will not be fraudulent or involve the sale of counterfeit or stolen items;

C. will not violate any law, ordinance or regulation (including without limitation those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising);

D. will not infringe any copyright, trade secret or other proprietary right or right of publicity or privacy of any third party;

E. will not be defamatory or make an unlawful threat or unlawful harassment;

F. will not contain viruses, Trojan horses or other similar computer programs that may affect our Website;

G. will not distribute or contain spam, chain letters or pyramid schemes;

the. consist of obscene or pornographic material, or constitute an expression of intolerance, racism or hatred;

i . impersonate any person or entity, including but not limited to Vendora, its directors, employees, etc., or falsely state or otherwise misrepresent your affiliation with a person or entity; and

I. will not create headings or otherwise guide identifiers in order to disguise the origin of any Content transmitted through the Website.

7.3. Vendora does not guarantee the truthfulness, accuracy or completeness of the Content and is not responsible in case of any destruction due to inaccurate, false, illegal, fraudulent or unfounded Content. Vendora cannot verify or endorse the quality, security or legality of the posted Content, or the truth or accuracy of any other Content posted by Users on our Website.

7.4. The User acknowledges that Vendora has the absolute right to edit, modify or delete any part or portion of the Content posted by the User if it deems it necessary.

8. Obligations of the User

In addition to the other obligations provided for in these Terms, the User is hereby obliged:

A. keep its login details and passwords secret from third parties, except persons authorised by it to use the login data;

B. not to use the Website for the purpose of carrying out illegal acts / transactions and not to disseminate, transmit or make available to third parties any kind of information, element or content that violates fundamental rights and public freedoms recognized by the Constitution and international treaties,

C. to provide objective, correct, exhaustive and detailed information in relation to the intended transaction and not to introduce or disseminate false, misleading, ambiguous or inaccurate information and content in a manner that misleads or is likely to mislead the recipients of the information;

D. ensure that the proposed selling price of the Items, as well as any information concerning them, is correct;

E. not to copy the information displayed on the Website and posted by Vendora or another User in order to use it illegally;

F. not to violate or attempt to violate the security mechanisms of the Website or the security of this Website and the Services in general,

G. not to copy, recreate, republish, convert, distribute or exhibit, reverse engineer, disassemble, create derivative works from, assign, license, transfer or adapt any software, information, text, graphics, source code or any other content from the Site without the prior written consent of Vendora, except for content posted by Vendora;

the. not to use/present links from other Websites that provide similar services to those provided by the Website,

I. not to use personal data of other Users for purposes other than those related to communication in the context of the intended transactions and generally not to disseminate, transfer or make available to third parties any kind of information, element or content that violates the confidentiality of communications and the legislation on personal data,

I. provide Vendora with all necessary information, documents or authorizations that may be requested by the latter;

Ia. not to violate these Terms, applicable laws, ordinances and regulations;

Ib. not to disseminate, transfer or make available to third parties photographs or any representation or image of minors,

M. not to insert or disseminate content of a racist, xenophobic or pornographic nature or that advocates terrorism, armed conflict, incitement to hatred or that violates human rights.

9. Rights of Vendora

9.1. Vendora reserves the right to modify or suspend, in whole or in part, temporarily or permanently, the Website and Services, with or without prior written notice to the User, and the latter accepts that neither he nor third parties have the right to bring any claim against Vendora for this reason. Vendora may, in its sole discretion, delete any registered account, at any time and for any reason, or prevent the User from re-registering with or accessing the Website if the User:

A. breaches its obligations under these Terms, the law and morality; or

B. provides incorrect, misleading and/or inaccurate information when registering on the Website or using the Website; or

C. intentionally and intentionally discloses inaccurate information on the Website, insults other persons or acts inappropriately, or

D. uses the identity of other Users or otherwise acts illegally.

9.2. Vendora may, in its sole discretion, modify these Terms. Any modification of these Terms published on the Website shall be effective upon its publication. In any case, Vendora will inform the User of material modifications to its terms or Services. If the User disagrees with any proposed modification, he/she must refrain from using the Website and Services following such modifications. The User acknowledges that, if he makes use of the Website and Services following the modifications, Vendora will consider the use as acceptance of the updated Terms.

9.3. Vendora reserves the right to control the movement of accounts and messages exchanged between Users through the Website in order to ensure the highest possible quality of the Services provided.

9.4. Vendora reserves the right to use third parties to fulfill these obligations.

9.5. Vendora reserves the right to communicate with Users on the telephone numbers provided either through the Website (e.g. during the creation of the Account) or subsequently for issues related to the use of their Account or the successful completion of their transaction.

10. Intellectual Property Rights

10.1. Rights of the User: The User grants Vendora the irrevocable, non-exclusive, worldwide, perpetual, royalty-free, assignable right to exercise any intellectual property rights arising from the Content. In particular, the User grants Vendora the right to use, reproduce, modify, adapt, publish, translate, produce and distribute the Content, or to incorporate it into any electronic form, storage medium and any technological means that already exists or that will be developed in the future.

10.2. Rights of Vendora: Any and all Content, including without limitation, trademarks, trade names, distinctive features, symbols, website name, industrial designs, images, background images, photographs, navigation tools, text, software or related products and goods displayed on the Site, belong to Vendora or third parties. The User acknowledges that he/she will respect the intellectual property rights of Vendora or any third parties and understands that the intellectual property on this Website and the software may not be used in any way and by any means, without the prior written permission of their owners. Vendora grants the User the non-exclusive, transferable right to use the Website and Services exclusively for personal, non-commercial purposes, in accordance with these Terms. Any right not expressly granted to the User belongs to Vendora (and its subsidiaries or authorized companies, if any).

11. Indemnification

The User acknowledges to indemnify and defend Vendora, as well as its respective members, directors, employees or representatives (and all successors of all of the above), and indemnify them from any resulting liability, damage, loss, costs and expenses (including legal costs and amounts reasonably paid to settle legal claims) arising out of or in any way connected with (i) your access to or use of the Website and/or Services; (ii) your breach or alleged breach of any statement made by you hereunder or any breach of any other provision of these Terms by you; (iii) violation of any provision of law, and (iv) disputes arising between you and another User/third party. Vendora reserves the right, at its own expense, to assume the exclusive defense and control of such disputes, and in any case you will cooperate with it in establishing any available line of defense.

12. Personal Data

The Privacy Notice, which is available on our Website, describes the User’s personal data processed by Vendora and the purpose for which it processes them. Please read this Notice carefully.

13. Limitation of Liability

13.1. Subject to the exceptions provided for in these Terms, the User expressly accepts and agrees that:

1. Vendora and its directors, employees, contractors or affiliates shall not be liable for any incidental, special or consequential damages, including loss of profits, loss of data or good repute, interference with services, computer damage or system error arising out of or in connection with these Terms or with the use or inability to use the Services. If your jurisdiction does not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation will not apply to you;
2. your use of the Services takes place at your own risk and that the Website/Services are provided on an “as is” and “as available” basis, without warranty of any kind. Vendora does not control and does not guarantee: the existence, quality, security and legality of the published Items, the truth or accuracy of the User’s Content, the ability of the Sellers to sell the Items nor the ability of the Buyers to pay the price for the Items, nor that the Buyer or the Seller will complete the transaction;
3. we do not guarantee the effectiveness and results of the posted Ads, nor do we guarantee the fulfillment of the requirements or expectations of the User. Vendora in no way guarantees the ability of the User and/or the authenticity of its purpose to buy and sell the Items. Vendora also does not guarantee the availability of the Ads, nor that they will remain as is;
4. we do not warrant that your use of the Website and/or Services is error-free or that the Website will operate without interruption;
5. without limiting the foregoing, we expressly disclaim all express or implied warranties, representations and conditions arising out of or relating to these Terms or the Services, including all implied warranties or conditions of merchantability, fitness for a particular purpose, uninterrupted use or non-infringement, whether express or implied, or negotiable; use or commercial practice;
6. we make no warranty regarding the quality, accuracy, completeness, completeness or appropriateness of any Service offered or any part of the Content;
7. we are relieved of any claim, demand and damage arising from disputes with other Users or parties;

13.2. Except as otherwise provided in these Terms, Vendora assumes no responsibility for any delay or failure to comply with obligations under these Terms if the delay or failure is attributed to force majeure.

13.3. Vendora does not own any of the Items for sale or sold through the Website and is not part of the sale and purchase transactions carried out exclusively between Buyer and Seller, nor does it control or endorse the products offered by Users through the Service, and therefore Vendora is not responsible, nor directly, indirectly, nor subsidiarily, for damages of any nature resulting from the use and assignment of the content and activities of Users and / or third parties through the Service, or for lack of illegality, reliability, usefulness, honesty, accuracy, completeness thereof. Vendora shall not be liable for damages of any kind arising, indicatively and not limited to, from:

• possible inaccuracy of information provided by Users or data offered through the Services;

• the content, information, opinions and statements of any User or third parties shared or displayed through the Services, including sending images via chat;

• the use of material on the Services that Users may make, in violation of intellectual and/or industrial property rights, confidential information, the content of the Services or third parties.

• carrying out acts of unfair competition and illegal advertising;

• the possible loss of User data due to causes that cannot be attributed to the Services;

• access by minors to content contained in the Services;

• any delay in delivery of the Item sent by a cooperating provider through the Shipping Services, etc.

14. Links to other websites

Our Website may contain links from other websites, for the content and services of which we bear no responsibility, and we do not guarantee continuous and safe accessibility to them. Under no circumstances should we be deemed to accept the content or services of these websites and the pages referred to or linked to them in any way. We shall not be liable for any loss, damage or other liability arising as a result of the use of any relevant website. The User acknowledges and accepts that access to third party websites is at the sole responsibility of the User and releases Vendora from any liability for any possible violation of intellectual or industrial property rights as well as from any responsibility for the technical availability, quality, reliability, accuracy of the services, information, data and / or content of such websites to which the User may have access.

15. Applicable Law and Dispute Resolution

15.1. These Terms are governed by Greek law.

15.2. Disputes between Users: In the event of any dispute arising out of or connected with the relations between the Seller and the Buyer under these Terms, the Seller and the Buyer shall negotiate in good faith in order to resolve the dispute amicably. In the event that Buyer and Seller cannot resolve their dispute, they may seek the advice of Vendora. At their request, Vendora will attempt to assist them in resolving the dispute in good faith and solely on the basis of our interpretation of our policies. Vendora does not judge with respect to legal issues or claims. We are under no obligation to resolve any dispute.

15.3. Differences with Vendora: In case you are not happy with Vendora, please let us know, and we hope we will be able to resolve your issue. If your problem is not settled amicably within 15 (fifteen) working days from the date of notification, the following procedure will apply: The dispute should be resolved by the Hellenic Centre for Mediation and Arbitration. The mediation stage is mandatory before the case is referred to arbitration. If the dispute is not resolved through mediation, it will be resolved by arbitration in accordance with the rules of the Greek Centre for Mediation and Arbitration in Athens. If the parties have not agreed on the appointment of an arbitrator within 5 (five) days of the request for arbitration, a three-member panel will be appointed by the Hellenic Centre for Mediation and Arbitration.

16. Final provisions

16.1. Except as otherwise provided in these Terms, in the event that any provision of these Terms is invalid, invalid and unenforceable, that provision shall be set aside and shall not affect the validity and enforceability of the remaining provisions.

16.2. These Terms contain your full acceptance and agreement with Vendora and supersede any prior acceptance and agreement between us.

16.3. Nothing in these Terms shall be construed as establishing any joint venture, agency, brokerage or commission partnership between the Parties.

16.4. These Terms apply equally to Vendora, its branches and subsidiaries.

16.5. These Terms have been drafted in English and Greek. In case of any discrepancy, the English version takes precedence.

16.6 . In order to receive any information regarding these Terms you may contact customer service by sending an e-mail to the following address: support@vendora.gr or support@vendora.cy.