DHL Germany provides tracked delivery for eligible Vendora orders sent from Germany to buyers in Germany and supported international destinations. Buyers can choose this delivery method at checkout when it is available for the order.
Buyer instructions
When a seller has DHL Germany enabled, buyers can choose it as the delivery method during checkout.
If DHL Germany is not available at checkout, the buyer can contact the seller through chat and ask them to enable it:
• from the Sell your item page,
• from the Edit your ad page, or
• by sending a payment request with DHL Germany enabled.
DHL sends delivery updates by email or in the DHL app. You can also follow the order in Vendora.
Once the transaction is accepted, the seller receives the shipping instructions and prepares the parcel.
Seller instructions
After the buyer completes payment, the seller is notified to proceed with shipping.
From the transaction page, select Instructions & Shipping and follow the steps shown there.
• Use only the shipping label generated by Vendora for that order. Print and attach the label on the biggest side of the parcel.
• Remove or fully cover old labels and barcodes. Do not change the delivery address or add a second transport label.
• Drop off the parcel at the DHL branch, Paketshop or Packstation shown in the order instructions.
• Keep the drop-off receipt or digital handover confirmation (if any) until the order is completed.
• After DHL records the first physical scan, tracking becomes active and Vendora updates the order automatically. No manual shipping-status update is needed.
Package limits & dimensions
Each shipment may contain one parcel with:
• Deliveries within Germany: maximum 20 kg and maximum dimensions 120 × 60 × 60 cm.
• International deliveries: maximum 20 kg, maximum dimensions 120 × 60 × 60 cm and maximum dimensions rule 300 cm.
• Packstation handover: maximum dimensions 75 × 60 × 40 cm.
• Maximum dimensions rule: longest side + (2 × width) + (2 × height).
Measure and weigh the parcel after all protective packaging has been added.
Delivery details & important notes
This Vendora service delivers to the buyer’s address. Delivery within Germany usually takes 3 business days. If the delivery cannot be completed, follow the instructions in the DHL notification or tracking.
• After the first DHL scan, Vendora updates the shipping status automatically.
• If a delivery attempt is unsuccessful, follow the instructions and collection deadline shown in the courier tracking or notification.
Packaging responsibility
The seller is responsible for packaging the shipment. Proper packaging is essential to protect the parcel during transport, and inadequate packaging can affect a damage claim.
• Use a rigid, undamaged outer box suitable for the item’s weight.
• Wrap items separately, protect corners and fragile parts, and fill empty space so the contents cannot move.
• Seal every opening and seam with strong parcel tape. A Fragile label does not replace protective packaging.
• Remove or fully cover old labels and barcodes.
• Place the Vendora shipping label flat on the largest side without covering a seam or folding it around an edge.
Tracking your parcel
Both buyers and sellers can follow the shipment from Profile → Transactions → Order details.
The parcel can also be tracked on the official DHL tracking page: https://www.dhl.de/en/privatkunden/dhl-sendungsverfolgung.html
Tracking may remain at “label created” until DHL records the first physical scan.
Damaged or lost shipments
First, report the problem through Profile → Transactions → Order details. For damage or missing contents, the buyer must report it before approving the order and within 48 hours of delivery.
Then contact Vendora Support and provide the requested evidence. Keep the parcel, all packaging and the shipping label until the case is closed.
Contact Vendora within 48 hours of delivery for damage or missing contents. Send proof of drop-off and tracking details. For damage, include photos of the outer packaging, inner packaging, damaged item and shipping label. For delivered-but-not-received, include a signed non-receipt declaration if requested. DHL can collect the parcel or require it to be handed in at a DHL branch with a damage report.
Maximum compensation: up to €500 per parcel under DHL Paket’s standard insurance, subject to the service terms and proof of value.
For Vendora’s general evidence and transport-damage process, see the Return Policy.
Prohibited items
Do not send illegal or dangerous goods, weapons, ammunition, explosives, cash or prohibited valuables, live animals, human remains, uncontrolled perishables, or leaking parcels. Perfume, aerosols, nail polish and similar flammable products are dangerous goods. Lithium batteries and accumulators must not be sent abroad with DHL Paket International; remove them from devices before international shipping where required.
This list is not exhaustive. The item must also comply with Vendora’s rules, the carrier’s current terms, and the laws of the origin and destination countries. If an item needs a special dangerous-goods, temperature-controlled, age-verified, insured or customs service, it cannot be sent with a standard Vendora label.
Full courier list: DHL prohibited items
Useful information
Track a shipment
https://www.dhl.de/en/privatkunden/dhl-sendungsverfolgung.html
Find a DHL location
https://www.dhl.de/en/privatkunden/dhl-standorte-finden.html
DHL Germany website
https://www.dhl.de/en/privatkunden.html
Terms and Conditions
https://www.dhl.de/de/privatkunden/information/agb.html
Do you still have questions or need help from Vendora Support? Send us a message.
