Packeta offers tracked delivery for Vendora orders sent from Romania to buyers in Romania and the rest of the supported European Union countries.
Buyer instructions
Buyers can choose their preferred Packeta delivery option at checkout. Buyers in Romania can choose delivery to a Sameday easybox locker. For other destinations, the parcel is delivered to a pickup point, a parcel locker (where available) or directly to the buyer’s address.
Packeta or its delivery partner in the destination country sends delivery updates by email, SMS or through their app. Buyers can also track the order in Vendora.
Seller instructions
After the buyer completes payment, you are notified to ship the parcel.
- Open the order’s Order Timeline, select Instructions & Shipping, and follow the steps shown there.
- Use only the shipment code and shipping label provided by Vendora for the order.
- Shipping within Romania or to Czechia, Hungary or Slovakia: write the shipment code and the recipient’s name clearly on the parcel using a permanent marker.
- Shipping to other EU countries: print the shipping label provided by Vendora and attach it securely to the largest side of the parcel.
- Take the parcel to a staffed Packeta drop-off point and show the shipment code to a staff member. Sameday easybox lockers are not available for drop-off in Romania.
Tracking starts after Packeta scans the parcel for the first time. Vendora updates the order automatically, so you do not need to mark it as shipped.
Package limits & dimensions
Each shipment can contain one parcel weighing up to 15 kg. Vendora supports XS, S, M and L parcel sizes for Packeta shipments. Always follow the size and weight limits shown in Vendora for the parcel size you selected.
Delivery details & important notes
For orders outside Romania, Packeta may hand the parcel over to a local delivery partner in the destination country. Buyers should follow the delivery or collection instructions they receive from the courier, including the collection deadline. If a selected pickup point or locker is unavailable, the courier will provide further instructions.
Packaging responsibility
You are responsible for packing the parcel securely:
- Use a strong, undamaged box that fits the item.
- Protect fragile items and fill empty space so the contents cannot move.
- Seal the parcel securely with strong tape.
- Remove or cover any old labels and barcodes.
- Take photos and a video of the contents and the sealing, and keep them until the order is complete.
Poor packaging may affect a damage claim.
Tracking your parcel
Buyers and sellers can track the shipment in Vendora: Order Timeline → Track parcel. You can also use the official Packeta tracking page. For international deliveries, tracking may also include updates from the local delivery partner.
Damaged or lost shipments
Report any problem through the order’s Order Timeline. For damaged parcels or missing contents, the buyer must report the issue before approving the order and within 48 hours of delivery. Keep the parcel, packaging and shipping label until the case is resolved.
You may be asked to provide:
- photos of the parcel, packaging, item and shipping label
- proof of drop-off
- additional information or a declaration for lost or missing deliveries
For international shipments, the local delivery partner may also be involved in the investigation. Compensation depends on the shipment, parcel value and courier, and Vendora will confirm the amount after reviewing the claim. For more information, see the Return Policy.
Prohibited items
Do not send dangerous or illegal goods, drugs, explosives or flammable materials, large or excessively bulky items, liquids, leaking parcels, very fragile or sensitive goods such as glass, porcelain or crystal, live animals, perishable goods or items that need controlled temperatures or special transport conditions.
Packeta may apply additional restrictions depending on the destination and the courier completing the final delivery. The item must also comply with Vendora’s marketplace rules; see the full Vendora prohibited items list.
This list is not exhaustive. If an item requires dangerous-goods, temperature-controlled, special-handling, age-verified or another specialist delivery service, it cannot be sent with a standard Vendora label.
Full courier restrictions and terms: Packeta Romania Terms and Conditions
Useful information
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