Our return policy aims to create a safe community with fair rules for both seller and buyer.
One of the advantages of the “Buy via Vendora” service is the option to return a parcel to the seller and receive a refund if there is an issue with the item.
According to our platform rules, in case of a return, the seller must receive the item in the same condition it was shipped. During inspection, the buyer must follow these rules:
They are not allowed to open a sealed item, unbox an electronic/electrical device without the seller’s permission, or perform any action that may alter the physical or functional condition of the item.
If these rules are violated, it is not possible to confirm that the item remains unchanged, and the buyer may lose the right to a refund.
Return request procedure
When the buyer submits a return request, they must select one of the following reasons:
- The item differs significantly from the description or
Damage during transport - I don’t want to keep it
Once the return request is submitted, it is sent to the seller for approval.
The seller can approve or reject the request.
If the buyer changes their mind, they may cancel the request at any time, and payment will be released to the seller.
Example:
If you receive a perfume and think it does not smell as you expected, this is not a valid reason under “The item differs significantly from the description,” because scent perception is subjective and cannot be proven objectively.
If the seller approves:
Refund and return of the item:
The item must be shipped back. Return costs will be covered as follows:
- The item differs significantly from the description / Damage during transport:
The seller covers the return cost. - I don’t want to keep it:
The buyer covers the return cost.
Refund only (buyer keeps the item):
A full refund is issued immediately, without returning the item.
If the seller rejects the return:
If the seller rejects the request or does not take action:
- Item differs significantly from the description / Damage during transport:
The transaction will be paused, and a Vendora mediator will review and assist in resolving the case. - I don’t want to keep it:
The payment will be released to the seller, as they are not obliged to accept returns for this reason.
Important:
For transparency and fair dispute resolution, only the first reason selected by the buyer in the return request is considered.
This prevents changes or conflicting claims that could delay or complicate the process.
Other important cases
- If the seller cancels the return request → A full refund will be issued to the buyer.
- If the buyer cancels the return request → Payment will be released to the seller.
If the return payment is not made on time:
- Item differs significantly from the description / Damage during transport:
The transaction will be paused. - I don’t want to keep it:
Payment will be released to the seller.
If the return payment has been made:
- The buyer may cancel the return request and payment will be released to the seller.
- If the buyer wishes to proceed with the return, they will generate the shipping label and return the parcel.
Transactions via shipping
For all purchases through Vendora, if the received item differs significantly from the listing (photos or description), the buyer may request a refund.
Examples:
- Damage:
If the buyer receives headphones with damage not shown in the listing, they may request a refund. - Counterfeit:
If the headphones are a counterfeit product, the buyer can request a refund.
In such cases, the buyer may also report the incident to the authorities.
Note:
The buyer may request a return if they changed their mind or do not like the item, but the seller can reject such requests.
Handling damage during transport
If the buyer suspects that the item was damaged during transport, they must act quickly:
Documentation
- Take clear photos and videos of the item and the package (inside and outside).
- Keep all packaging materials until the case is resolved, as the courier may request them.
Report
- The seller must immediately contact the courier company to report the issue.
Each courier has specific policies for handling transport damage.
They will need:
- Tracking number
- Shipping date
- Evidence of the damage
For shipments via ELTA Courier or Geniki Taxydromiki
- ELTA Courier:
The seller must contact Vendora customer support before starting the process. Vendora will guide the buyer through the next steps. - Geniki Taxydromiki:
A damage claim must be submitted within 3 days of delivery, and Vendora must be informed.
Tip:
Acting quickly increases the chances of a successful claim. Courier companies usually have strict deadlines.
Transactions via Meeting in person
For meet-up transactions:
- The buyer has 30 minutes to inspect the item and either approve or reject it.
If the buyer approves → No returns are possible.
If the buyer finds an issue → They can press “Reject” to get a refund.
Still have questions or need help from Vendora Support? Send us a message.
